Junior Communication Officer / Communication Officers / Multilingual opportunities in Brussels

Offentliggjort 14.09.2017

Junior Communication Officer / Communication Officers / Multilingual opportunities in Brussels
Communi-K, a consortium comprising of Serco and Tipik Communication Agency, is pleased to offer a range of positions for multi-lingual professionals based in central Brussels.

LOCATION
Central Brussels

EDCC – Europe Direct Contact Centre – a general information service provided by the European Commission – the executive body of the European Union responsible for proposing legislation, implementing decisions, upholding the EU treaties and managing the day-to-day business of the EU. DG Comm is the directorate responsible for all external communications. The requirement is to provide services for the operation of the Europe Direct contact Centre.
EDCC main task is to answer questions from citizens and businesses on the European Union’s activities and policies via telephone, email and other channels.
Communi-K will provide coverage in all 24 official EU languages.

PROFILES

Communication Officers, supported by a comprehensive training programme will deliver the day to day activities related to enquiry handling. Based on the analysis of current statistics around 33% of the work is related to telephone enquiries and over 60% of the work is based on email enquiries. The team has been organised based on the working profiles, the volumetric data provided, our practical experience in the environment and finally the working hours and linguistic needs of the service.
Communication officers are supported by a team of six Supervisors.

RESPONSIBILITIES

Communications Officers and Junior Communication Officers  are responsible for the handling of enquiries.
• Enquiry handling – accessing the Knowledge Management system to provide appropriate and timely response.
• First Call Resolution.
• Escalation to 2nd Line Support Services.
• Customer service.
• Email and web form handling.

EDUCATION

Master degree – equivalent 5 year degree, EU studies – preferable

LANGUAGE REQUIREMENTS

Fluent English, French or German with at least one additional EU language.
The working language of EDCC is English, proficiency is required to a good working level.

SALARY 1800 Euro gross.

LANGUAGES TO BE COVERED

throughout the entire TEAM:

English     Dutch     Romanian     Finnish     Latvian     Spanish     French     Portuguese
Bulgarian     Slovak     Estonian     Swedish     German Greek     Czech     Slovene     Maltese
Croatian     Italian      Polish     Hungarian     Danish     Irish     Lithuanian

Kontakt

Eduardo Alves
Recruitment Consultant
Serco Services Belgium

M:+32(0)465776161
T:+32(0)28923226
eduardo.alves@serco.com

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